Climbing Centre Manager
We are looking for a Climbing Manager to run our brand new Climbing Centre as part of our brand new Community & Activity Village in Newark. We are exceptionally proud and excited to open our Climbing Centre which will be the largest in the East Midlands and a regional centre of excellence. The 15m climbing wall will feature 20+ belays, electronic timer for speed climbing and competitions, three different height areas for bouldering, 12 Clip ‘n Climb Walls and a 4m training wall.
If you are an experienced and passionate climber, who has turned your passion into a career, we are looking for someone to lead the opening of this facility and run all operational management.
This is a wonderful new addition to the local area and we are very excited to find our new Climbing Manager to make this a really inspiring venue for amateur and professional climbers alike.
Send us your CV and apply today
If you think that you’d be a great fit for this role and your experience can demonstrate an ability to provide high quality care and education for children apply today.
Job Title: Climbing Centre Manager
Department: Newark & Sherwood
Responsible to: TBC
Location: YMCA Newark & Sherwood, Community & Activity Village, Lord Hawke Way, Newark on Trent, NG24 4FH
Hours: 37.5
Salary: £30,000 (dependant on experience)
Job Purpose
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Leading the Climbing Centre, ensuring the consistent delivery of an exceptional visitor experience, whilst working within agreed budgets to provide financial sustainability.
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Leading all operation areas within the Climbing Centre, focusing on customer service and health and safety.
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To provide management, support, training and direction to Climbing Centre staff to ensure appropriate and effective staffing.
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To support the development of an organisational culture that puts our Christian Core Values – Caring, Honesty, Respect and Responsibility – at the centre of all we do.
Principal Responsibilities
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Acting as manager for the Climbing Centre, including the climbing walls and Clip and Climb area.
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Ensuring the Climbing Centre Team operate in a professional manner and maintain high standards at all times.
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Supporting and leading the Climbing Centre Team managing sickness absence, performance management and assessing training needs.
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Ensuring appropriate staffing levels to meet the needs of day-to-day operations.
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Ensuring the Climbing Centre Team operate within Health & Safety procedures, understand the policies and procedures and attend training where required.
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Maintaining the highest customer service standards; analyse and resolve customer service problems and complaints.
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Answering customer queries in a courteous, timely and welcoming manner.
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To instruct adults and children of all abilities and supervise group sessions where required.
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Maintaining a clear understanding of the outdoor market, competitors, brands, consumer and client’s behaviours.
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Contributing to marketing strategies and promoting the Climbing Centre to prospective customers.
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Acting as Keyholder for the Climbing Centre.
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Ensuring that all necessary checks are carried out regularly on all climbing walls.
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Ensuring all equipment is in safe working order after each session and any damaged equipment is replaced and building fabric is reported to the Facilities Team as soon as possible.
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Ensuring that all operating procedures are adhered to, with no compromises to health and safety.
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Ensuring that all climbers have completed/obtained the necessary pre-session requirements (competent climber, parental consent form etc).
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Ensuring boulders and climbing routes are reset on a regular basis to a high standard to keep the climbing facility fresh and interesting for visitors.
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Monitor and review feedback and ideas regularly to enhance the YMCA Newark & Sherwood Climbing Centre.
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Ensure the Climbing Centre is clean and tidy for visitors.
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Dealing with accidents and incidents as they arrive, recording appropriately and monitoring.