Spring into Summer

Where can I find information on membership?​

• Click here

Is there a joining fee for the membership?

• To access Villager Memberships, an annual Supporter Membership is required first at £15 a year. This small fee contributes to scholarships for families who otherwise might not be able to afford membership for their child.
• If purchasing a Villager Membership, the cost of your Supporter Membership will be taken with your first Direct Debit payment.

How do I become a member

• Either fill out your details online, talk to staff at the Village, or send us any questions via our online enquiry form.

Are there reductions for family members?

• Family Packages are available for members living in the same household who pay by monthly direct debit. The first family member will pay £40pcm, while further members will pay a reduced fee of £36pcm.
• We also have Family Packages for Supporter Memberships, where every additional household member can sign-up for an annual fee of just £10 instead of £15. Supporter Memberships are free for children under 11.

Are there concessions for membership?

• Yes, 10% reduction for (18+) Students and members aged 65+, as well as members of the emergency services and armed forces.

How do I pay?

• Villager Memberships are paid by monthly direct debit.
• Pay-per-session classes can be paid by card online or at reception with cash or card.

Does membership include any other discounts?

• Both Supporter Membership and Villager Membership include a 10% discount in our Café.

Is there a limit to the number of classes or sessions included in my membership?

• There’s no limit – you can enjoy as many classes as you like
• Subject to availability and Fair Use Policy (subject to change)

How can I find out about all the different classes?

• Classes are detailed on the website, or you can call or visit us at the Village reception.
• There’s a ‘how to’ guide on the website which takes you through the booking process step by step.
• Customers will always be able to book two weeks in advance on a rolling basis. For example, on 1^st of a month you can book until 14^th, while on 2^nd you can book until 15^th ,etc.

Where can I see if there are spaces available in the classes?

• The booking system show the number of places available in each class

Can I take part in activities every day?

• There’s no limit to the number of classes you can attend with our monthly membership, or when you pay-per-session.

What is the difference between a monthly membership and pay-per-session?

• Villager Members pay a set monthly amount and can book as many sessions as they want.
• Villager and Supporter Members both enjoy a 10% discount in our Café.
• Read more on our membership page.

Will monthly members get priority for busy classes?

• No, members won’t be given priority.

How do I book classes?​

• Online via our website, or by calling or visiting us at the Village reception.
• There’s also a ‘how to’ guide on the website which take you through the process step by step.
• Customers will always be able to book two weeks in advance on a rolling basis. For example, on 1^st of a month you can book until 14^th, while on 2^nd you can book until 15^th ,etc.

What if I need to cancel a booking?

• You can call to cancel on 01636 233 125 or log-in to your online YMCA account and cancel there instead.

How much notice do I need to give to cancel a class?

• Ideally, we’d like as much notice as possible, but 24 hours at a minimum.

If I cancel a class that I’ve paid for, how will I be refunded?

• We can refund your bank account or put a credit on your YMCA account, according to your preference.

Do I need to bring any special equipment for classes like art or archery?

• All equipment is provided on site.

How do I give feedback?​

• Submit your feedback via this form or follow our complaints procedure, outlined here.

Are there changing facilities?

• We have male, female, and non-gender changing rooms, with lockers and showers.

When will family membershps be available?

• We’ll be launching a membership package for families later in the year.

My children are younger than 11 – what activities can they do?

• We have loads of options for younger children, such as climbing, clip ‘n climb, Creative Academy (drama, singing, and musical theatre), Wildcats football (for girls aged 5-11), and more.
• In the coming months we’ll be launching new classes for younger children.

What is the age range for clip ‘n climb

• It’s for children aged 4+.

Can I book a party at the village for my child’s birthday?

• We will be launching a party package in the coming months. Keep checking our social media and website for information.

Can I just turn up and train in the gym?

• Yes, but we always recommend spending time with one of the coaches to familiarise yourself with the gym and equipment.
• If you’re attending a class for the first time, arrive 10-15 mins early to meet the coach and get settled in.

Can I just turn up and use the climbing facilities?

• If you are an experienced adult climber, you can book open climb sessions where all you will need is an induction. Open climb is available from 4pm-9pm on Tuesdays, Thursdays and Fridays, 10am-9pm on Wednesdays and 10am-5pm on Saturdays.
• If you are an adult who has never climbed before, please book onto a tribe intro to climbing, where you can have a taster of all climbing facilities.

Is priority booking available for members?

• From Monday 2nd October, Villager and Supporter members will enjoy priority bookings for
  all our membership activities.
• Villager members enjoy the longest booking windows of up to two weeks for most activities,
  while Supporters can access bookings up to 10 days before. Non-members can book their
  slot up to a week in advance. Booking windows do vary slightly depending on the activity

T&CS apply. Additional costs apply for the Clip & Climb wall and occasional selected activities where stated on the programme. Access to classes and facilities is subject to availability and our Fair Use Policy (subject to change).

Join as a YMCA Supporter Member for a small annual fee of just £15, then choose to pay a monthly amount for Villager Membership (giving you unlimited access) or pay-as-you-go for individual sessions and classes. All sessions must be pre-booked.

Read full Terms & Conditions